TERMS AND CONDITIONS OF USE

NAIBOOKING PLATFORM

Last Updated: June 2026

Effective Date: June 2026

1. INTRODUCTION

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and BYTEHARBOR CONSULTANCY SERVICES PRIVATE LIMITED, a company incorporated under the provisions of the Companies Act, 2013, bearing Corporate Identity Number (CIN) U62090OD2024PTC046197, having its registered office at D-130, Sai Paradise Society, Patthargadia, Bhubaneswar, Khordha, Odisha – 751024, India (hereinafter referred to as the "Company", "Naibooking", "we", "our" or "us").

These Terms govern your access to and use of:

• The Naibooking mobile application;
• The Naibooking website;
• Salon Owner applications and apps;
• Staff profile services;
• Software-as-a-Service (SaaS) tools;
• Booking services;
• Related products, services and features offered by the Company (collectively referred to as the "Platform").

By downloading, installing, accessing, registering with, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Platform.

2. ABOUT NAIBOOKING

Naibooking is a technology platform that enables:

For Customers

• Discovery of salons and grooming businesses;
• Appointment booking;
• Viewing service information;
• Accessing staff profiles;
• Managing bookings and appointments.

For Salon Partners

• Appointment management;
• Customer management;
• Staff management;
• Inventory management;
• Membership management;
• Business analytics;
• Billing and invoicing tools;
• Subscription-based salon management software.

For Staff Members

• Professional profile creation;
• Portfolio management;
• Career visibility;
• Recruitment opportunities;
• Professional networking within the salon ecosystem.

The Platform acts as a technology facilitator and software provider. Unless expressly stated otherwise, the Company does not directly provide salon, grooming, beauty, wellness, barbering or related services. Such services are independently provided by Salon Partners registered on the Platform.

3. DEFINITIONS

For the purposes of these Terms:

• "Account" Means a registered user account created on the Platform.
• "Booking" Means any appointment, reservation, service request or scheduling activity conducted through the Platform.
• "Customer" Means an individual using the Platform to discover or book services.
• "Salon Partner" Means a salon, barber shop, beauty parlour, spa, grooming business, franchise, independent professional or commercial establishment registered on the Platform.
• "Staff Member" Means any stylist, barber, beautician, makeup artist, therapist or other professional maintaining a profile on the Platform.
• "Subscription Plan" Means any paid software plan offered by the Company to Salon Partners.
• "Services" Means all products, services, software, features, content and functionalities offered through the Platform.
• "User" Means any individual or entity accessing or using the Platform.

4. ACCEPTANCE OF TERMS

By accessing or using the Platform, you represent and warrant that:

• (a) You have the legal capacity to enter into binding agreements;
• (b) You have read and understood these Terms;
• (c) You agree to comply with these Terms;
• (d) You will comply with all applicable laws and regulations;
• (e) Information provided by you is accurate and complete.

If you are accepting these Terms on behalf of a business entity, you represent that you have authority to bind such entity.

5. ELIGIBILITY

To use the Platform, you must:

• (a) Be at least thirteen (13) years of age;
• (b) Be legally competent to enter into contracts under applicable law;
• (c) Not be prohibited from using the Platform under any applicable law, regulation or court order;
• (d) Maintain a valid mobile number and email address where required.

The Company reserves the right to refuse access, suspend accounts or terminate services where eligibility requirements are not satisfied.

6. ACCOUNT REGISTRATION

6.1 Registration Requirement

Certain features of the Platform require account registration. Users may be required to provide:

• Name;
• Mobile number;
• Email address;
• Business information (where applicable);
• Verification information.

6.2 Accuracy of Information

Users agree to:

• (a) Provide accurate information;
• (b) Keep information updated;
• (c) Promptly correct inaccurate information;
• (d) Cooperate with verification procedures where required.

6.3 Account Security

Users are responsible for:

• Maintaining confidentiality of login credentials;
• Restricting unauthorized access;
• Monitoring account activity.

Users must immediately notify the Company of any suspected unauthorized use of their Account.

6.4 Verification

The Company may verify information provided by Users through:

• OTP verification;
• Email verification;
• Business verification;
• Identity verification;
• Documentation requests.

The Company reserves the right to refuse verification or access where discrepancies are identified.

7. PRIVACY POLICY

The Company's Privacy Policy forms an integral part of these Terms. By using the Platform, Users acknowledge and agree that Personal Data may be collected, processed, stored and disclosed in accordance with the Privacy Policy.

The Privacy Policy shall govern all matters relating to privacy, data protection and processing of Personal Data. In the event of a conflict relating specifically to privacy matters, the Privacy Policy shall prevail.

8. USER CONSENT

By accessing or using the Platform, Users expressly consent to:

• (a) Electronic communications;
• (b) Processing of Personal Data;
• (c) Transactional notifications;
• (d) Security communications;
• (e) Service-related communications;
• (f) Verification procedures;
• (g) Platform-related disclosures.

Users may withdraw certain consents where permitted under applicable law and the Privacy Policy.

9. ELECTRONIC COMMUNICATIONS

Users agree that the Company may communicate electronically through:

• Mobile application notifications;
• SMS;
• Email;
• WhatsApp;
• Telephone calls;
• Website notifications;
• Other digital communication channels.

Electronic communications shall satisfy any legal requirement that such communications be in writing.

10. PLATFORM ROLE AND LIMITATION

Naibooking operates as:

• A technology platform;
• A software provider;
• A booking facilitation platform;
• A salon management software provider.

The Company does not:

• Employ Salon Partners;
• Supervise salon staff;
• Control day-to-day salon operations;
• Guarantee service quality;
• Guarantee service outcomes.

Users acknowledge that services booked through the Platform are performed by independent Salon Partners. The Company is not a party to the direct service relationship between Customers and Salon Partners except to the extent required by applicable law.

11. MODIFICATIONS TO SERVICES

The Company reserves the right to:

• (a) Modify Platform features;
• (b) Add or remove functionalities;
• (c) Introduce new products or services;
• (d) Discontinue existing services;
• (e) Change technical requirements;
• (f) Update software components.

Such modifications may occur without liability to Users.

12. RESERVATION OF RIGHTS

All rights not expressly granted under these Terms are reserved by the Company. No rights, licenses or interests are granted except as expressly stated herein.

13. CUSTOMER BOOKINGS

13.1 Booking Services

The Platform enables Customers to discover, compare and book services offered by independent Salon Partners. A Booking may include:

• Haircut services;
• Hair styling services;
• Grooming services;
• Beauty services;
• Spa and wellness services;
• Makeup services;
• Membership services;
• Packages and promotional offers;
• Other services listed by Salon Partners.

13.2 Independent Service Providers

Customers acknowledge and agree that:

• (a) All services are provided by independent Salon Partners;
• (b) Salon Partners are solely responsible for service delivery;
• (c) The Company does not supervise or control professional services performed by Salon Partners;
• (d) Service quality, hygiene standards, staff qualifications and customer experience remain the responsibility of the respective Salon Partner.

13.3 Availability of Services

Service availability depends upon:

• Salon operating hours;
• Staff availability;
• Capacity constraints;
• Technical factors;
• Business decisions of Salon Partners.

The Company does not guarantee availability of any specific service, stylist, staff member, time slot or Salon Partner.

14. BOOKING REQUESTS AND CONFIRMATIONS

14.1 Booking Requests

A booking submitted through the Platform constitutes a request for reservation and does not automatically guarantee confirmation.

14.2 Confirmation of Bookings

A Booking shall be deemed confirmed only when:

• (a) Confirmation is communicated through the Platform;
• (b) Any applicable booking confirmation amount has been successfully received; and
• (c) The relevant Salon Partner accepts or confirms the Booking where applicable.

14.3 Modification of Bookings

Customers may be permitted to reschedule, modify or cancel appointments subject to applicable policies and Salon Partner requirements. The Company reserves the right to restrict modifications in certain circumstances.

15. BOOKING CONFIRMATION AMOUNTS AND ADVANCE PAYMENTS

15.1 Booking Confirmation Amount

Certain Bookings may require payment of a booking confirmation amount, advance payment, token amount or reservation fee to secure appointment slots, reduce no-shows, facilitate booking commitments, and improve scheduling efficiency.

15.2 Nature of Payment

The booking confirmation amount:

• (a) Is not necessarily the full service price;
• (b) May represent only a portion of the total service value;
• (c) May be adjusted against the final amount payable to the Salon Partner;
• (d) May be subject to cancellation terms.

15.3 Remaining Service Charges

Unless otherwise specified, the remaining service charges shall be payable directly to the Salon Partner at the time of service delivery. The Company does not guarantee pricing offered by Salon Partners.

15.4 Payment Facilitation

The Company acts as a technology facilitator for payment collection and does not act as a banking institution, financial intermediary or payment system operator.

16. CANCELLATION POLICY

16.1 Customer-Initiated Cancellations

Customers may cancel Bookings through the Platform subject to cancellation timelines, promotional conditions, Salon Partner requirements, and refund eligibility rules.

16.2 Salon Partner Cancellations

Salon Partners may cancel Bookings due to staff unavailability, operational constraints, emergency situations, force majeure events, or technical issues. Where possible, affected Customers shall be notified through available communication channels.

16.3 Platform Cancellations

The Company reserves the right to cancel or suspend Bookings in circumstances including fraud prevention, security concerns, technical failures, regulatory requirements, and abuse of Platform services.

17. REFUNDS

Refund eligibility shall be determined based on applicable cancellation policies, timing of cancellation, promotional conditions, payment gateway rules, and applicable law. Approved refunds may be processed through original payment method, payment gateway channels, or alternative methods permitted by law. The Company shall not be responsible for delays attributable to third-party financial institutions. Certain charges may be designated as non-refundable where clearly disclosed prior to payment.

18. PRICING AND SERVICE INFORMATION

Pricing, service descriptions, promotions, offers and service details are generally provided by Salon Partners. The Company does not independently verify every service description, pricing representation or promotional claim. Salon Partners may modify service pricing, package pricing, promotional offers and membership fees without prior notice, subject to applicable law. The Company reserves the right to correct pricing errors, technical inaccuracies, listing mistakes and service description errors.

19. CUSTOMER REVIEWS AND RATINGS

19.1 User Generated Content

Customers may submit reviews, ratings, comments, photographs and feedback.

19.2 License Granted to the Company

By submitting content through the Platform, Customers grant the Company a non-exclusive, worldwide, royalty-free, transferable license to host, store, display, reproduce, publish, distribute and promote such content in connection with Platform operations.

19.3 Review Moderation

The Company reserves the right to remove or restrict content that is fraudulent, misleading, violates Applicable Law, contains abusive or offensive content, manipulates ratings, or infringes intellectual property rights.

19.4 No Obligation to Publish

The Company is under no obligation to publish, retain or display any review or rating.

20. CUSTOMER RESPONSIBILITIES

Customers agree to provide accurate information, attend appointments on time, treat Salon Partners and staff respectfully, make payments as required, comply with applicable laws, and avoid misuse of the Platform. Customers shall not engage in fraudulent activity, submit false information, abuse promotional offers, manipulate ratings or reviews, or harass staff members or Salon Partners.

21. CUSTOMER-SALON DISPUTES

The primary service relationship exists between the Customer and the Salon Partner. The Company may facilitate communication, assist in dispute escalation, review complaints and take corrective Platform actions. However, the Company is not obligated to adjudicate every dispute and shall not be deemed responsible for independent actions of Salon Partners. The Company does not guarantee service outcomes, customer satisfaction, professional results or salon performance.

22. PROMOTIONAL OFFERS AND DISCOUNTS

The Platform may offer coupons, discount codes, promotional campaigns, referral benefits and loyalty rewards. The Company reserves the right to modify promotional terms, withdraw promotions, refuse promotional benefits in cases of abuse or fraud, and correct promotional errors. Promotional benefits shall have no cash value unless expressly stated otherwise.

23. SALON PARTNER TERMS

23.1 Registration as a Salon Partner

To access business features of the Platform, a Salon Partner must create and maintain a valid business account. The Company may require business name, business address, contact details, proprietor/director information, GST details, business registration details, banking information, and additional verification documents. The Company reserves the right to approve, reject, suspend or terminate any Salon Partner account at its sole discretion.

23.2 Independent Business Status

Salon Partners acknowledge and agree that they operate as independent businesses, are not employees, agents, representatives, franchisees or partners of the Company, no employment, joint venture, partnership or agency relationship is created through use of the Platform, and they remain solely responsible for the operation of their business.

23.3 Accuracy of Business Information

Salon Partners shall ensure that all information displayed on the Platform is accurate, current, complete, lawful and not misleading. The Company shall not be liable for losses arising from inaccurate information provided by a Salon Partner.

24. SUBSCRIPTION PLANS AND SAAS SERVICES

The Platform provides software-as-a-service ("SaaS") tools designed to assist Salon Partners with appointment management, customer management, staff management, inventory management, membership management, marketing tools, reporting and analytics, billing and invoicing, and multi-location management.

The Company may offer free plans, trial plans, monthly/quarterly/annual subscriptions, and custom enterprise plans. Features available under each plan may vary. The Company reserves the right to introduce new plans, modify plan features, change pricing, discontinue plans, and introduce additional services.

25. SUBSCRIPTION FEES AND BILLING

Salon Partners agree to pay all applicable subscription charges associated with their selected plan. Unless otherwise agreed in writing, subscription fees are non-refundable, payable in advance, and subject to applicable taxes. Where auto-renewal is enabled, subscription plans may automatically renew at the end of each billing cycle. Where subscription payments fail, the Company may retry payment collection, suspend premium features, restrict account access, or terminate subscriptions.

26. CUSTOMER DATA AND BUSINESS DATA

Subject to these Terms, Salon Partners retain ownership of business information uploaded by them to the Platform. The Salon Partner grants the Company a non-exclusive, worldwide, royalty-free license to host, store, process, analyze and display such information for the purpose of operating and improving the Platform. The Company may create anonymized, aggregated or statistical data derived from Platform usage for analytics, product development, industry benchmarking and business intelligence.

27. CUSTOMER MANAGEMENT RESPONSIBILITIES

Salon Partners are solely responsible for customer interactions, service delivery, pricing decisions, staff conduct, business operations, and regulatory compliance. The Company does not supervise or control day-to-day salon operations.

28. REGULATORY COMPLIANCE

Salon Partners shall comply with all Applicable Laws, including those relating to consumer protection, employment, labour regulations, taxation, professional licensing, health and hygiene requirements, and data protection obligations. The Company shall not be responsible for a Salon Partner's failure to comply with Applicable Laws.

29. STAFF MANAGEMENT FEATURES

The Platform may permit Salon Partners to add staff profiles, manage employee records, display staff expertise, assign appointments, and track staff performance. Salon Partners shall ensure that all staff information uploaded to the Platform is accurate, has been lawfully obtained, and is uploaded with necessary permissions and consents.

30. PROHIBITED ACTIVITIES BY SALON PARTNERS

Salon Partners shall not misrepresent services, publish false pricing, engage in fraudulent conduct, manipulate reviews or ratings, upload unlawful content, violate intellectual property rights, use the Platform for illegal purposes, or circumvent Platform security measures. Violation may result in immediate suspension or termination.

31. ACCOUNT SUSPENSION AND TERMINATION

The Company may suspend a Salon Partner account where fraud is suspected, security concerns arise, regulatory issues are identified, payments remain overdue, or Platform abuse is detected. The Company may terminate a Salon Partner account for material breach of these Terms, repeated policy violations, illegal activities, misrepresentation, or non-payment of subscription fees. Upon termination, Platform access may be disabled, premium features may cease, outstanding obligations shall survive, and certain data may be retained in accordance with Applicable Law.

32. SERVICE LEVELS AND PLATFORM AVAILABILITY

The Company shall make commercially reasonable efforts to maintain Platform availability. However, the Company does not guarantee continuous availability, error-free operation, uninterrupted access, or compatibility with all devices. Service interruptions may occur due to maintenance, upgrades, security measures, third-party failures, or force majeure events. The Company shall not be liable for temporary unavailability of the Platform.

33. NO EXCLUSIVITY

Nothing in these Terms restricts a Salon Partner from using competing software, maintaining independent booking systems, or operating through other platforms. Similarly, the Company may onboard competing businesses and service providers.

34. COMMISSION-FREE BUSINESS MODEL

Unless expressly stated otherwise in a separate written agreement:

• (a) The Company does not charge commissions on services performed by Salon Partners;
• (b) The Company primarily operates on subscription-based SaaS offerings and related technology services;
• (c) Any future commission-based offerings, if introduced, shall require separate disclosure and acceptance.

This provision reflects the Company's commission-free operating model and forms a material part of the relationship between the Company and Salon Partners.

35. STAFF PROFILE ECOSYSTEM

The Platform may provide Staff Members with the ability to create, maintain and display professional profiles for professional visibility, customer engagement, portfolio showcasing, employment opportunities, recruitment and hiring, and professional networking.

Staff Members may voluntarily publish name, profile photographs, professional experience, certifications, skills, specializations, portfolio content, service history, and professional achievements. Certain profile information may be visible to Customers, Salon Partners, Recruiters, and other Users of the Platform. By publishing profile information, Staff Members expressly consent to such visibility.

Staff Members are solely responsible for ensuring that information published through the Platform is accurate, lawful, does not mislead Users, and does not infringe third-party rights. The Company reserves the right to verify, modify, restrict or remove profiles that violate these Terms.

36. USER CONTENT

Users may submit content including reviews, ratings, photographs, comments, portfolio content, business information, promotional content, and profile information. Users represent and warrant that they own or possess all necessary rights to submitted content, submitted content does not violate Applicable Law, submitted content does not infringe third-party rights, and submitted content is accurate and lawful.

By submitting content through the Platform, Users grant the Company a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, reproduce, publish, display, modify, distribute, and promote such content solely for operating, improving and promoting the Platform.

37. INTELLECTUAL PROPERTY RIGHTS

All rights, title and interest in and to the Platform, including software, source code, user interface designs, logos, trademarks, trade names, databases, documentation, business methods, and content owned by the Company remain the exclusive property of the Company and its licensors.

"Naibooking", associated logos, branding elements and trademarks are proprietary assets of the Company. No User may use Company trademarks without prior written authorization.

Users shall not:

• (a) Reverse engineer the Platform;
• (b) Copy software code;
• (c) Modify software components;
• (d) Create derivative works;
• (e) Attempt unauthorized access;
• (f) Reproduce Platform functionality without authorization.

38. PLATFORM AVAILABILITY

The Company shall use commercially reasonable efforts to maintain Platform availability. However, uninterrupted access cannot be guaranteed. The Company may temporarily suspend services for maintenance, security updates, system upgrades, infrastructure changes, and emergency repairs. Such activities may occur without prior notice where necessary. The Company shall not be liable for interruptions resulting from internet outages, cloud infrastructure failures, payment gateway issues, telecommunications failures, cybersecurity incidents, or force majeure events.

39. THIRD-PARTY SERVICES

The Platform may integrate with or utilize services provided by third parties, including Razorpay, Amazon Web Services (AWS), Google Analytics, SMS service providers, email service providers, notification services, and cloud infrastructure providers. Third-party services operate independently and may be governed by separate terms and privacy policies. Users acknowledge that the Company is not responsible for acts, omissions or policies of third-party providers.

Payment transactions may be processed through authorized payment service providers. The Company does not store complete card details, CVV numbers, UPI PINs, or banking passwords.

40. PRIVACY AND DATA PROTECTION

The Company's Privacy Policy forms an integral part of these Terms. All Personal Data shall be processed in accordance with the Privacy Policy. By using the Platform, Users consent to the collection, processing, storage and disclosure of Personal Data as described in the Privacy Policy. The Company implements reasonable security measures designed to protect Personal Data against unauthorized access, disclosure, alteration or destruction. However, Users acknowledge that no system can guarantee absolute security.

41. DIGITAL PERSONAL DATA PROTECTION ACT, 2023

The Company shall endeavor to process Personal Data in accordance with applicable requirements under the Digital Personal Data Protection Act, 2023. Subject to Applicable Law, Users may exercise rights relating to access, correction, deletion, withdrawal of consent, and grievance redressal. Users acknowledge that Personal Data may be processed or stored outside India through authorized service providers and cloud infrastructure providers, subject to reasonable safeguards.

42. SECURITY INCIDENTS

The Company reserves the right to investigate security incidents, fraudulent activities, Platform abuse, and unauthorized access attempts. Users agree to cooperate with reasonable investigations conducted by the Company. The Company may take remedial actions including restricting access, suspending accounts, terminating accounts, and reporting incidents to authorities.

43. COMMUNICATION AND NOTIFICATIONS

The Company may communicate with Users through email, SMS, push notifications, WhatsApp, telephone calls, and in-app notifications. Such communications may include security alerts, booking notifications, subscription notices, policy updates, and legal notices. Electronic communications shall be deemed valid and legally effective.

44. FEEDBACK AND SUGGESTIONS

Users may voluntarily submit feedback, recommendations or suggestions relating to the Platform. Unless otherwise agreed in writing, such submissions shall be non-confidential, the Company may use such feedback without restriction, and no compensation shall be payable for submitted feedback.

45. BETA FEATURES

The Company may offer beta, pilot or experimental features. Such features may be incomplete, contain defects, and be modified or withdrawn at any time. Users access beta features at their own risk.

46. RESERVATION OF RIGHTS

The Company reserves all rights not expressly granted under these Terms. No implied licenses are granted to Users.

47. PROHIBITED ACTIVITIES

Users shall not directly or indirectly:

• (a) Violate any Applicable Law;
• (b) Submit false, inaccurate or misleading information;
• (c) Engage in fraudulent, deceptive or unlawful conduct;
• (d) Impersonate another individual, business or entity;
• (e) Manipulate reviews, ratings or rankings;
• (f) Upload malicious software, viruses, malware, spyware or harmful code;
• (g) Attempt unauthorized access to accounts, systems or databases;
• (h) Reverse engineer, decompile or copy the Platform;
• (i) Interfere with Platform operations;
• (j) Circumvent security measures;
• (k) Infringe intellectual property rights;
• (l) Harass, threaten or abuse other Users;
• (m) Use the Platform for money laundering, financial fraud or illegal transactions;
• (n) Engage in activities that may damage the reputation of the Company or the Platform.

The Company reserves the right to investigate suspected violations and take appropriate action.

48. SUSPENSION AND TERMINATION

The Company may suspend access to the Platform where fraud is suspected, security concerns arise, regulatory requirements necessitate action, Platform abuse is detected, or outstanding payment obligations remain unpaid. The Company may terminate Accounts where these Terms are materially breached, illegal activity is detected, false information has been provided, repeated violations occur, or continued use poses legal, regulatory or security risks.

The Company may suspend or terminate access without prior notice where immediate action is reasonably necessary to protect Users, maintain security, comply with law, or prevent fraud. Upon termination, access rights shall cease, licenses granted to Users shall terminate, and certain provisions of these Terms shall survive termination.

49. DISCLAIMER OF WARRANTIES

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by Applicable Law, the Company disclaims all warranties, whether express, implied, statutory or otherwise, including warranties relating to merchantability, fitness for a particular purpose, non-infringement, reliability, availability, accuracy, and security.

The Company does not warrant that:

• (a) The Platform will operate without interruption;
• (b) Errors will be corrected;
• (c) The Platform will be free from harmful components;
• (d) Services offered by Salon Partners will meet User expectations.

50. LIMITATION OF LIABILITY

50.1 Maximum Liability

To the maximum extent permitted by Applicable Law, the total aggregate liability of the Company arising out of or relating to the Platform, Services or these Terms shall not exceed the greater of:

• (a) The total amount paid by the User to the Company during the twelve (12) months immediately preceding the event giving rise to the claim; or
• (b) INR 5,000 (Indian Rupees Five Thousand).

50.2 Excluded Damages

The Company shall not be liable for indirect damages, consequential damages, special damages, incidental damages, punitive damages, loss of profits, loss of goodwill, loss of business opportunities, or data loss.

50.3 Independent Service Providers

The Company shall not be liable for service quality, service outcomes, staff conduct, pricing decisions, or operational decisions of independent Salon Partners.

50.4 Statutory Rights

Nothing in these Terms shall exclude liability where such exclusion is prohibited by Applicable Law.

51. INDEMNIFICATION

Users agree to indemnify, defend and hold harmless the Company, its directors, officers, shareholders, employees, consultants, affiliates and representatives from and against any claims, actions, proceedings, liabilities, damages, losses, costs and expenses arising from:

• (a) Violation of these Terms;
• (b) Violation of Applicable Law;
• (c) User-generated content;
• (d) Infringement of intellectual property rights;
• (e) Fraudulent conduct;
• (f) Misuse of the Platform.

This indemnity shall survive termination of these Terms.

52. CONSUMER PROTECTION COMPLIANCE

Nothing contained in these Terms shall limit, exclude or restrict rights available to consumers under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, or any other mandatory consumer protection legislation. Where any provision of these Terms conflicts with mandatory consumer protection laws, such laws shall prevail.

53. DISPUTE RESOLUTION

Before initiating formal legal proceedings, Users agree to first attempt to resolve disputes by contacting the Company. The Company shall endeavor to review and respond within a reasonable period. Parties agree to make reasonable efforts to resolve disputes through good-faith discussions before commencing formal proceedings.

54. ARBITRATION

Subject to Applicable Law, disputes that cannot be resolved informally shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall:

• (a) Be conducted by a sole arbitrator;
• (b) Be held in Bhubaneswar, Odisha;
• (c) Be conducted in English;
• (d) Be governed by Indian law.

The arbitral award shall be final and binding upon the parties. Nothing in this section shall prevent a consumer from exercising rights available under applicable consumer protection laws.

55. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable dispute resolution requirements, courts located in Bhubaneswar, Odisha shall have exclusive jurisdiction over matters arising out of or relating to these Terms.

56. GRIEVANCE OFFICER

In accordance with applicable legal requirements, Users may contact the Company's Grievance Officer regarding complaints, concerns or disputes.

The Company shall endeavor to acknowledge and address grievances within timelines prescribed under Applicable Law.

57. AMENDMENTS

The Company reserves the right to amend, modify, revise or replace these Terms at any time. Updated versions shall be published on the Platform. For material changes, reasonable notice may be provided through email, push notifications, website notices, or in-app notifications. Continued use of the Platform following publication of revised Terms shall constitute acceptance of such revisions.

58. FORCE MAJEURE

The Company shall not be liable for any delay, interruption, failure or inability to perform obligations resulting from circumstances beyond its reasonable control, including:

• Natural disasters;
• Government actions;
• Regulatory restrictions;
• Internet outages;
• Cyber attacks;
• Power failures;
• Pandemics;
• Labor disputes;
• Acts of war.

59. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, such provision shall be modified or interpreted to the minimum extent necessary. The remaining provisions shall remain valid and enforceable.

60. WAIVER

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available under Applicable Law.

61. ASSIGNMENT

Users may not assign or transfer rights or obligations under these Terms without prior written consent of the Company. The Company may assign, transfer or novate its rights and obligations to any affiliate, successor, acquirer or restructuring entity.

62. SURVIVAL

The following provisions shall survive termination of these Terms: Intellectual Property Rights, Limitation of Liability, Indemnification, Dispute Resolution, Arbitration, Governing Law, Confidentiality obligations, and any provisions that by their nature are intended to survive.

63. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund and Cancellation Policy and any additional policies incorporated by reference, constitute the entire agreement between the User and the Company concerning the Platform. These Terms supersede all prior discussions, understandings, representations or agreements relating to the subject matter herein.

64. CONTACT INFORMATION